Worktop replacement in Ruislip Manor

Yes. Ruislip Manor is on the patch, and the postcodes we work here are HA4. It is worked on our west London run, along with the rest of Hillingdon. A drive that shelves towards the house needs the van chocked and the trolley controlled, since a loaded A-frame gathers speed quickly on a slope. Waste is the part people forget: the old laminate or tired granite has to be walked back to the van and it does not get lighter. Old tops out and new stone in, both through the same gap. We template in your kitchen and fit in your kitchen, so there is nothing to visit and nothing to collect.

Walls are dense block or in-situ concrete with a bonded plaster, so the bottom course of tiles brings plaster with it when the old top comes off. Ex-council flats and maisonettes are built in dense concrete and blockwork, so anything that has to be fixed back, such as brackets under a peninsula or support for an end panel, goes in with proper anchors and an SDS rather than plasterboard fixings. Units kept, surface changed, one day. The stock is so uniform that a template from one house nearly fits the next, but the absorbed outside WC is where the floor and wall levels always differ.

A grid of avenues with dropped kerbs and drives, plus a shopping parade with its own car park. Deliveries here are about as simple as they get. The van gets close to the door and the stone comes off the tail lift onto a trolley, which is about the shortest carry we ever get. We plan the strip-out and the carry as one movement so the kitchen is only out of use for a single day. That is agreed before a plumber is booked.

Yes. On the research for this patch it is the first of the three jobs listed, ahead of worktop installation and worktop templating. Where kitchens turn over between tenancies the priority is a surface that survives a decade of being treated as a chopping board. The units stay and only the surface changes, so the whole job is one day rather than a kitchen refit. A day, not a project. Landlord work is scheduled around void periods, so the whole thing is a fixed window and the template date matters as much as the fitting date. The carcasses have to be sound, because stone is several times the weight of what is coming off. A day, not a project.

A peninsula is an island with one end tied to a run, which means the join between them has to be planned rather than allowed to happen. The existing layout is being kept, so the question is whether the old carcasses will take stone in that shape without more support. The units stay, the surface changes. Material is £110-£550 per square metre supply only, and templating, fabrication and fitting are quoted on their own lines.

Level has to hold across the whole room rather than along one wall, or a floor that falls end to end shows as a step where two pieces meet. The old top has been hiding it, so the first honest look at it happens when the laminate comes off. The laminate has been covering it up. Sort a parking bay or permit near the entrance, confirm the lift is in service and get us the door codes, and tell us about any asbestos survey on the flat before we start stripping out. Mixed ownership means the decision-maker is not always the person who lets us in, so it is worth being clear early about who signs the quote off. A plumber disconnects before we arrive and reconnects after we leave, and that is worth booking early. Plumber either side of us.