Worktop replacement in Whalebone

Yes. Whalebone is on the patch, and the postcodes we work here are RM8. It is worked on our east London run, along with the rest of Barking and Dagenham. Gravel and block paving both look like hard standing and neither takes a loaded trolley, so the run from tail lift to door gets boarded. Waste is the part people forget: the old laminate or tired granite has to be walked back to the van and it does not get lighter. Old tops out and new stone in, both through the same gap. We template in your kitchen and fit in your kitchen, so there is nothing to visit and nothing to collect.

An ex-council house is solidly built to a standard plan, with the kitchen at the rear and a back door next to it. Ex-council flats and maisonettes are built in dense concrete and blockwork, so anything that has to be fixed back, such as brackets under a peninsula or support for an end panel, goes in with proper anchors and an SDS rather than plasterboard fixings. What is under the old top is the real question. Because the stock alternates between private and estate-built houses on the same street, we always measure rather than working from a house type.

Residential streets with a good share of dropped kerbs, but Whalebone Lane itself is a heavily used north-south route where stopping a van is not practical. The van gets close to the door and the stone comes off the tail lift onto a trolley, which is about the shortest carry we ever get. We plan the strip-out and the carry as one movement so the kitchen is only out of use for a single day. It sets what the day actually looks like.

Yes. On the research for this patch it is the first of the three jobs listed, ahead of worktop installation and worktop templating. Where kitchens turn over between tenancies the priority is a surface that survives a decade of being treated as a chopping board. The carcasses have to be sound, because stone is several times the weight of what is coming off. A day, not a project. Landlord work is scheduled around void periods, so the whole thing is a fixed window and the template date matters as much as the fitting date. Old tops out in the morning, new stone down and sealed the same afternoon. A day, not a project.

The free end is what needs deciding early: square edge, mitred apron down the end, or a full waterfall to the floor, and a waterfall is cut in sequence off the same part of the slab. Old laminate has often been holding a run square for years, and taking it off shows what the units were really doing. The units stay, the surface changes. Material is £110-£550 per square metre supply only, and templating, fabrication and fitting are quoted on their own lines.

A run can measure dead right at both ends and still belly out in the middle, which only appears once the template plots the intermediate points. The old top has been hiding it, so the first honest look at it happens when the laminate comes off. The laminate has been covering it up. Sort a parking bay or permit near the entrance, confirm the lift is in service and get us the door codes, and tell us about any asbestos survey on the flat before we start stripping out. Where a landlord or housing provider is involved there is a specification to meet and a process to follow, and both are settled before a date is offered. If the carcasses are tired the honest answer is that stone will find that out, and it is better said before than after. Plumber either side of us.