Splashbacks and upstands in Custom House

Yes. Custom House is on the patch, and the postcodes we work here are E16. It is worked on our east London run, along with the rest of Newham. Underground loading has a height restriction, and a van with an A-frame on it is taller than the driver remembers. Splashbacks are normally the last thing off, so a short parking window is exactly when they get rushed. Handling is where these pieces get damaged. We template in your kitchen and fit in your kitchen, so there is nothing to visit and nothing to collect.

An inter-war terrace is wider than a Victorian one and shallower than a semi, so the kitchen is a compact square room rather than a galley. The ragged band left when old tiles and laminate come off together is what usually decides upstand over full height. Cut from the same slab run as the tops. Site hoardings regularly block the road you templated from, so leave a bit of slack in the delivery window for a diverted approach.

Ongoing regeneration means hoardings, closed roads and diverted footways that change month to month, so the route needs checking on the day rather than from a map. Where houses survive there is decent kerb space and level front access, which makes those the straightforward jobs. The van gets close to the door and the stone comes off the tail lift onto a trolley, which is about the shortest carry we ever get. Splashback panels are lighter than a worktop and far more awkward, because a tall thin piece has to be carried on edge and cannot be tilted to clear a turn. Joint positions follow from that.

Not particularly, and it would be easy to pretend otherwise. What the research on this patch actually lists is worktop replacement, worktop templating and worktop installation. That is a statement about the local housing rather than about the work. It is quoted, cut and fitted exactly the same way here as anywhere else on the patch. A new extension slab is not automatically level, and that wants checking before templating rather than after the stone is cut. Splashbacks and upstands are cut from the same slab run at the same time, which is the only way the batch actually matches. Siliconed to the worktop, never grouted. The junction between the original room and the extension is the point to watch, because the two floors rarely sit at the same height. Ordered later from a different batch, the match is not reliable exactly where the pieces meet. Same batch, same run, same day.

The catch with a galley is that both runs are seen end-on from the doorway, so any difference in overhang between the two reads immediately. The same shape decides where splashback pieces break, and a joint in a corner reads as a detail while one in a clear run reads as a mistake. Joint placement is a decision, not an accident. Material is £110-£550 per square metre supply only, and templating, fabrication and fitting are quoted on their own lines.

A chimney breast left in place splits a wall into two alcoves, and the two are rarely the same width and rarely parallel to each other. A tall panel that fits at the worktop will stand off the wall at the top unless the wall is dubbed out or the panel is scribed. An upstand rides what a panel exposes. The old tiling must be off and the wall made good and dry before templating, not on fitting day. Where a landlord or housing provider is involved there is a specification to meet and a process to follow, and both are settled before a date is offered. A 100mm upstand is the low-maintenance answer, and full-height stone is the one that has to be committed to early. Same slab run as the tops.