Worktop replacement in Knight's Hill

Yes. Knight's Hill is on the patch, and the postcodes we work here are SE27. It is worked on our south London run, along with the rest of Lambeth. Gravel and block paving both look like hard standing and neither takes a loaded trolley, so the run from tail lift to door gets boarded. A replacement is a two-way job, with old tops going out and new stone coming in, so the van needs to stay put across the whole day. The waste run is planned, not improvised. We template in your kitchen and fit in your kitchen, so there is nothing to visit and nothing to collect.

On housing-association refits the carcasses are supplied to a fixed spec, so the top has to work to their unit heights and cutout positions rather than to what suits the stone.

Estate sections have parking courts set back from the entrances and stair-only access in the low-rise blocks, while the semis have driveways and easy approaches. Hilly ground means some parking bays sit well below the front doors they serve. Communal stairs get boarded and the handrail padded, and we walk the route with a tape before the first piece leaves the van. Worth remembering that the old tops have to come out the way the new ones come in, and a laminate run is easier to remove in one length than to carry in one. The strip-out is planned around it.

Yes. On the research for this patch it is the first of the three jobs listed, ahead of worktop installation and worktop splashbacks & upstands. Landlord work is scheduled around void periods, so the whole thing is a fixed window and the template date matters as much as the fitting date. Old tops out in the morning, new stone down and sealed the same afternoon. A day, not a project. Quartz suits let property well: no sealing, no annual maintenance, and nothing an incoming tenant has to be told to look after. The units stay and only the surface changes, so the whole job is one day rather than a kitchen refit. A day, not a project.

If the island is a few hundred millimetres longer than the usable length of a slab, a second slab gets bought to gain that overhang, and the whole slab is paid for rather than the part used. Going from a 38mm laminate to 20mm or 30mm stone drops the surface, which shows against tiles, a window board and any freestanding appliance. Carcasses have to be sound first. Material is £110-£550 per square metre supply only, and templating, fabrication and fitting are quoted on their own lines.

A run can measure dead right at both ends and still belly out in the middle, which only appears once the template plots the intermediate points. We would rather find it at template than on the morning, which is why the templater looks behind the units. The laminate has been covering it up. Have a plumber booked to disconnect the sink, tap and waste first thing and reconnect after we have gone, and clear the hallway and stairs completely so we can carry slabs through the house. The same building type can arrive as a careful one-off kitchen or as a fast turnaround, and the honest answer is that they are priced differently. If the carcasses are tired the honest answer is that stone will find that out, and it is better said before than after. Units kept, surface changed.