Kitchen worktops in Millbank

Yes. Riverside blocks with generous flats but old-fashioned kitchen rooms - typically a 3m run and a return with a serving hatch that clients want closed up. Refurbishments here are about modernising an enclosed kitchen rather than opening it into the living room, because the walls are usually structural. Loading exemptions on red routes are narrow, time-limited and heavily camera-enforced, so we plan around them rather than relying on them. The templating visit needs somewhere to stop for two or three hours, which is a different problem from unloading for twenty minutes. The templater needs a proper stop, not a pause.

1930s riverside mansion block, 1990s riverside apartment and institutional conversion. A riverside block is a managed building with a booked goods lift, a loading bay and a concierge, and all three have to line up on the same day. Everything comes up in the lift, so we measure the lift car's internal diagonal before the piece is loaded, because a car that takes 2.4m on the diagonal will not take a 3m worktop no matter how you stand it. The slow parts are slow for a reason.

Purpose-built blocks with porters, a residents' lift and a separate service lift, and most managing agents restrict works to weekday daytime with no weekend noise. Millbank itself is a red route so vehicles use the block's own forecourt or a booked bay. The lift has to be booked and blanketed before anything moves, and that booking needs to cover the old tops coming out as well as the new stone going in. The fitting day is planned backwards from that point, before anything comes off the van. It gets checked before the first piece is lifted.

Worktop replacement, worktop templating and worktop installation, in that order. Upgrading a builder-finish kitchen is mostly a swap, so the cost sits in the material choice rather than in the shape of the room. The carcasses have to be sound, because stone is several times the weight of what is coming off. A day, not a project. Closing up a hatch leaves a patched wall that is never flush with the rest - template after the plastering, not before, or the upstand will not sit tight.

Galley runs are usually short enough to come out of a single slab, so the material band you choose does more to the total than the room shape does. A layout that has been packed and levelled run by run instead of to one datum shows as a step where two pieces meet. Dry-lay first, always. Sill height gets settled with the template on site, because it is one of the few dimensions nobody has measured before we arrive. The old top has been hiding it, so the first honest look at it happens when the laminate comes off. The laminate has been covering it up. Material runs from £110 per square metre supply only, and templating, fabrication and fitting are quoted on their own lines rather than rolled into one figure.

A street with houses in single occupation next to the same houses cut into flats produces two completely different jobs from the same elevation. If the carcasses are tired the honest answer is that stone will find that out, and it is better said before than after. Units kept, surface changed. Tell us the building when you book and the lift, the stair turn and any freeholder notice get built into the day rather than found on it.