Worktop replacement in West Norwood

Yes. West Norwood is on the patch, and the postcodes we work here are SE27. It is run from the New Malden side, covering South West London & Surrey. Where the van can pull up level with the gate the pieces are handled the fewest times, which is what actually protects them. A replacement is a two-way job, with old tops going out and new stone coming in, so the van needs to stay put across the whole day. The waste run is planned, not improvised. We template in your kitchen and fit in your kitchen, so there is nothing to visit and nothing to collect.

Cornice, picture rails and deep skirting survive in converted rooms, so the run stands off the wall and the back edge follows the units rather than the plaster. Lath-and-plaster and bowed brickwork mean we template for scribes rather than straight cuts, and each piece is offered up and eased in rather than dropped straight down. What is under the old top is the real question. External steps up to raised entrances are the recurring issue — count them and check the tread depth before quoting, because a six-step approach changes the labour on every piece.

The gradient means many properties have flights of external steps up from the pavement to a raised front door, which is the main handling problem here. Parking is a mix of controlled and uncontrolled by street, and the South Circular limits east-west movement at peak. Door width, hall width and the diagonal at the turn are three separate measurements, and it is the diagonal that catches people out. We plan the strip-out and the carry as one movement so the kitchen is only out of use for a single day. It sets what the day actually looks like. Tell us what the approach looks like when you book the template and it gets built into the day rather than discovered on it.

Yes. On the research for this patch it is the first of the three jobs listed, ahead of worktop templating and worktop installation. In a converted house the flat entrance and the internal doorway are usually tighter than the communal stairs, and that is easy to overlook. The units stay and only the surface changes, so the whole job is one day rather than a kitchen refit. A day, not a project. Conversions put kitchens where the services could be made to reach rather than where they belong, so runs are short and interrupted. The units stay and only the surface changes, so the whole job is one day rather than a kitchen refit. A plumber either side of us.

A galley puts the sink on one side and the hob on the other, which spreads the cut-outs across two pieces instead of weakening one. Going from a 38mm laminate to 20mm or 30mm stone drops the surface, which shows against tiles, a window board and any freestanding appliance. Carcasses have to be sound first. Material is £110-£550 per square metre supply only, and templating, fabrication and fitting are quoted on their own lines.

Legs bottoming out on hard concrete or an uneven screed mean the tops of the carcasses are not one plane, and that is picked up at template rather than on fitting day. We would rather find it at template than on the morning, which is why the templater looks behind the units. The laminate has been covering it up. Have a plumber booked to disconnect the sink, tap and waste first thing and reconnect after we have gone, and clear the hallway and stairs completely so we can carry slabs through the house. A street with houses in single occupation next to the same houses cut into flats produces two completely different jobs from the same elevation. A plumber disconnects before we arrive and reconnects after we leave, and that is worth booking early. Plumber either side of us.