Kitchen worktops in Silvertown

Yes. The 1990s village housing has small enclosed kitchens of about 2.4m that owners open into the dining room for a peninsula, while the newer dockside apartments have open-plan kitchens with an island of 1.6m to 2m facing the water. Warehouse-style conversions have exposed structure and a kitchen set out as a free-standing run. Where the van can pull up level with the gate the pieces are handled the fewest times, which is what actually protects them. The fitting slot is set around it, which is why we ask about it when the date is booked and not before we leave the yard. It is why the arrival time is what it is.

1990s Britannia Village housing, converted industrial building and recent dockside apartment block. Floor-to-ceiling glazing lights the worktop from one side all day, which shows every ripple in a polished surface and every gap at a scribe. Everything comes up in the lift, so we measure the lift car's internal diagonal before the piece is loaded, because a car that takes 2.4m on the diagonal will not take a 3m worktop no matter how you stand it. The slow parts are slow for a reason.

Roads here are wide, industrial in character and largely unrestricted, so a large van can get right up to most buildings, which is unusual for the Docklands. The catch is that new blocks are gated with limited visitor access and single-lift cores, and some plots are only reachable via a long one-way loop round the dock. Where the lift will not take the longest run we design a join in rather than gamble, because a piece that will not go up has to go back on the van. The fitting day is planned backwards from that point, before anything comes off the van. That is what the morning is planned around.

Worktop installation, worktop templating and worktop replacement, in that order. Rear and side-return extensions are where the islands appear, and an island is the piece that decides whether one slab does the kitchen or two. The template visit is booked once the units are genuinely in, not when they are nearly in. Units fitted, fixed and level first. Vehicle access is easy but the buildings are not, so the constraint shifts from the street to the lift and the flat's entrance door.

If the island is a few hundred millimetres longer than the usable length of a slab, a second slab gets bought to gain that overhang, and the whole slab is paid for rather than the part used. On the day that means dry-laying the whole layout first and only then pulling and bonding the joins. Dry-lay first, always. Dot-and-dab plasterboard sounds solid and is hollow behind, so anything fixed through it has to hit a dab or a batten rather than a void. One measurement never describes it, which is why a tape reading taken before the visit rarely matches the template. Plotted, not estimated. Material runs from £110 per square metre supply only, and templating, fabrication and fitting are quoted on their own lines rather than rolled into one figure.

A street with houses in single occupation next to the same houses cut into flats produces two completely different jobs from the same elevation. The template happens when the units are in, fixed and level, whoever is fitting them. No stone is cut from a plan. Tell us the building when you book and the lift, the stair turn and any freeholder notice get built into the day rather than found on it.