Splashbacks and upstands in Heath Park

Yes. Heath Park is on the patch, and the postcodes we work here are RM2, RM11. It is run from the Essex side, covering Essex & East London. Where the van can pull up level with the gate the pieces are handled the fewest times, which is what actually protects them. Panels come off the van in one trip where possible, since a tall piece handled repeatedly is a piece asking to be chipped. One trip is always better than three. We template in your kitchen and fit in your kitchen, so there is nothing to visit and nothing to collect.

Houses of this period came with generous garages and utility rooms, so a second short run of stone is often part of the same job. That leaves a ragged band right where the upstand has to sit, which is fine for a 100mm upstand that covers it, but a full-height splashback needs the wall made good first or it will rock on the high spots. Decided before fabrication starts. Window sills in stone are asked for on most jobs here, so we measure the reveal depth at template — the recesses in these houses vary house to house.

Ordinary suburban streets, generally with a crossover and space for one car on the front, but the roads are narrower than the Gidea Park side and a van on the kerb blocks a lane. The van gets close to the door and the stone comes off the tail lift onto a trolley, which is about the shortest carry we ever get. Splashback panels are lighter than a worktop and far more awkward, because a tall thin piece has to be carried on edge and cannot be tilted to clear a turn. That is agreed at template, not on fitting day. Tell us what the approach looks like when you book the template and it gets built into the day rather than discovered on it.

It is one of the three we do most here, behind worktop installation. Same template visit, same workshop, same installers either way. Extension kitchens are usually specified long before they are buildable, so the run lengths on the drawing and the run lengths in the room are different numbers. Ordered later from a different batch, the match is not reliable exactly where the pieces meet. Same batch, same run, same day. The junction between the original room and the extension is the point to watch, because the two floors rarely sit at the same height. Socket and switch positions have to be final before templating, because a cut-out in the wrong place means a new piece. Siliconed to the worktop, never grouted.

An island is a single visible piece with four finished edges and no wall to hide against, so it is the piece the whole kitchen is judged on. Long runs almost never take a single panel, so the joint positions want agreeing before anything is templated. Corners get their own pieces. Material is £110-£550 per square metre supply only, and templating, fabrication and fitting are quoted on their own lines.

A low sill over the sink run is what decides between an upstand and stone dying into a window board, and there is often less clearance than an upstand is tall. It is usually what pushes a job towards a 100mm upstand instead of a full-height panel, because an upstand rides what a panel exposes. An upstand rides what a panel exposes. The old tiling must be off and the wall made good and dry before templating, not on fitting day. Where someone is living in the house through the work, the strip-out and the fit are planned so the kitchen is out of use for a day and not a week. Full-height panels need the wall made good first, which is another trade and another timescale. The wall has to be ready.