Worktop replacement in Imperial Wharf

Yes. Imperial Wharf is on the patch, and the postcodes we work here are SW6. It is run from the New Malden side, covering South West London & Surrey. Bay bookings are usually an hour or two, which is fine for unloading and no use at all as a place to leave the van for a day. A replacement is a two-way job, with old tops going out and new stone coming in, so the van needs to stay put across the whole day. It is a full day at the kerb, not a delivery. We template in your kitchen and fit in your kitchen, so there is nothing to visit and nothing to collect.

These buildings have firm rules about what can be propped open, left in a lobby or carried through the residents entrance. The room itself is the easy part: walls are plumb, corners are square and the floor is flat, so scribes are minimal and joins can be tight. What is under the old top is the real question. Sintered stone and thin porcelain are the usual upgrade here, and those need a rigid transport frame and a full set of suction lifters - they do not forgive being flexed on a long corridor carry.

Gated estate with a security barrier, contractor registration, a designated loading bay and a goods lift that must be booked and lined before use, plus estate rules on working hours. From the lift lobby the route to the flat is a long carpeted corridor across a podium, so floor protection is mandatory and the trolley run is significant. Where the parking court sits behind the block the carry crosses open ground and gets boarded, because loaded trolleys and block paving do not agree. With no room to turn, the old top gets cut up in the kitchen instead, which is dusty work and needs the room emptied first. It sets what the day actually looks like. Tell us what the approach looks like when you book the template and it gets built into the day rather than discovered on it.

Yes. On the research for this patch it is the first of the three jobs listed, ahead of worktop installation and worktop fabrication. Developer-fitted kitchens come with thin cam-lock carcasses, which are fine under laminate and want bracing before stone goes on them. The units stay and only the surface changes, so the whole job is one day rather than a kitchen refit. A plumber either side of us. Handover-spec kitchens are square, plumb and predictable, which means the join count is honest and driven by run length rather than by the building. The carcasses have to be sound, because stone is several times the weight of what is coming off. Sound carcasses or it does not go ahead.

A galley puts the sink on one side and the hob on the other, which spreads the cut-outs across two pieces instead of weakening one. The existing layout is being kept, so the question is whether the old carcasses will take stone in that shape without more support. The units stay, the surface changes. Material is £110-£550 per square metre supply only, and templating, fabrication and fitting are quoted on their own lines.

A boxed soil stack or service riser in the corner of a run eats into the worktop depth and has to be scribed around rather than cut square. We would rather find it at template than on the morning, which is why the templater looks behind the units. Found at template, not on fit day. Book the service lift, loading bay and concierge access for the full day, and confirm the building's permitted working hours in writing. Mixed ownership means the decision-maker is not always the person who lets us in, so it is worth being clear early about who signs the quote off. A plumber disconnects before we arrive and reconnects after we leave, and that is worth booking early. Sound carcasses are the condition.