Worktop replacement in Upper Norwood

Yes. Upper Norwood is on the patch, and the postcodes we work here are SE19. It is run from the New Malden side, covering South West London & Surrey. Unrestricted kerbside is straightforward as long as the space in front of the property is actually clear when the van arrives. A replacement is a two-way job, with old tops going out and new stone coming in, so the van needs to stay put across the whole day. Old tops out and new stone in, both through the same gap. We template in your kitchen and fit in your kitchen, so there is nothing to visit and nothing to collect.

Original walls are thick, lime-plastered and rarely straight, which makes dry-laying and scribing the bulk of the fitting day. These are the multi-piece jobs: long runs, a large island and often a range cooker that cannot be moved, so the stone is templated in several pieces and how the vein runs across the joins matters. What is under the old top is the real question. Low ceilings in lower ground floor kitchens mean you cannot tilt a long piece to get it round a corner, so anything over 2.4m gets a designed joint before it leaves the shop.

The steepest streets in the borough, with houses set well above or below road level and long flights of front steps. Lower ground floor kitchens mean carrying stone down as well as along. Door width, hall width and the diagonal at the turn are three separate measurements, and it is the diagonal that catches people out. With no room to turn, the old top gets cut up in the kitchen instead, which is dusty work and needs the room emptied first. It sets what the day actually looks like. Tell us what the approach looks like when you book the template and it gets built into the day rather than discovered on it.

Not particularly, and it would be easy to pretend otherwise. What the research on this patch actually lists is worktop templating, worktop fabrication and worktop installation. That is a statement about the local housing rather than about the work. It is quoted, cut and fitted exactly the same way here as anywhere else on the patch. Party-wall and lease conditions in a converted building set when noisy work can happen, which shapes the fitting day more than the kitchen does. Old tops out in the morning, new stone down and sealed the same afternoon. A day, not a project. In a converted house the flat entrance and the internal doorway are usually tighter than the communal stairs, and that is easy to overlook. The units stay and only the surface changes, so the whole job is one day rather than a kitchen refit. Sound carcasses or it does not go ahead.

An island is a single visible piece with four finished edges and no wall to hide against, so it is the piece the whole kitchen is judged on. Going from a 38mm laminate to 20mm or 30mm stone drops the surface, which shows against tiles, a window board and any freestanding appliance. Carcasses have to be sound first. Material is £110-£550 per square metre supply only, and templating, fabrication and fitting are quoted on their own lines.

Window boards and cills stand proud of the plaster, so the back edge of the top has to be plotted to where the units actually sit rather than to the wall. We would rather find it at template than on the morning, which is why the templater looks behind the units. The laminate has been covering it up. Have a fitter or joiner fix and level the island units beforehand, and get the sink, taps, hob and any range on site before templating so we cut to the actual appliances. The householder is normally on site at template, and that is the right time to settle sink position, tap centres and overhang rather than agree them by email. If the carcasses are tired the honest answer is that stone will find that out, and it is better said before than after. Plumber either side of us.