Worktop replacement in Norbury

Yes. Norbury is on the patch, and the postcodes we work here are SW16. It is worked on our south London run, along with the rest of Croydon. Gravel and block paving both look like hard standing and neither takes a loaded trolley, so the run from tail lift to door gets boarded. Waste is the part people forget: the old laminate or tired granite has to be walked back to the van and it does not get lighter. Old tops out and new stone in, both through the same gap. We template in your kitchen and fit in your kitchen, so there is nothing to visit and nothing to collect.

The back addition is a narrow two-storey outrigger with a single external wall, and the kitchen galley runs the length of it. What the old top has been hiding is usually a floor that settled towards the back and units that were never fixed back to the wall. Units kept, surface changed, one day. Anything on the London Road frontage has to be unloaded outside restricted hours, so we book those fits first thing rather than mid-morning.

London Road has red route restrictions through the day, so timing matters; the residential roads climbing east are steep with parking on both sides and short driveways. The van gets close to the door and the stone comes off the tail lift onto a trolley, which is about the shortest carry we ever get. Worth remembering that the old tops have to come out the way the new ones come in, and a laminate run is easier to remove in one length than to carry in one. The strip-out is planned around it.

Yes. On the research for this patch it is the first of the three jobs listed, ahead of worktop splashbacks & upstands and worktop installation. Rear and side-return extensions are where the islands appear, and an island is the piece that decides whether one slab does the kitchen or two. The units stay and only the surface changes, so the whole job is one day rather than a kitchen refit. A day, not a project. A new extension slab is not automatically level, and that wants checking before templating rather than after the stone is cut. The carcasses have to be sound, because stone is several times the weight of what is coming off. A day, not a project.

The catch with a galley is that both runs are seen end-on from the doorway, so any difference in overhang between the two reads immediately. The existing layout is being kept, so the question is whether the old carcasses will take stone in that shape without more support. The units stay, the surface changes. Material is £110-£550 per square metre supply only, and templating, fabrication and fitting are quoted on their own lines.

Walls that bow along their length are the normal condition rather than the exception, and a straight-cut back edge will show a shadow gap at one end and touch at the other. We would rather find it at template than on the morning, which is why the templater looks behind the units. It is the usual surprise, and it is a known one. Have a plumber booked to disconnect the sink, tap and waste first thing and reconnect after we have gone, and clear the hallway and stairs completely so we can carry slabs through the house. Mixed ownership means the decision-maker is not always the person who lets us in, so it is worth being clear early about who signs the quote off. If the carcasses are tired the honest answer is that stone will find that out, and it is better said before than after. Plumber either side of us.