Worktop replacement in South Bermondsey

Yes. South Bermondsey is on the patch, and the postcodes we work here are SE16. It is run from the New Malden side, covering South West London & Surrey. On an event day the controls are wider, tighter and enforced harder than the signage suggests on any other morning of the week. We stage the strip-out so the old tops leave in one trip rather than trickling out across the afternoon. Old tops out and new stone in, both through the same gap. We template in your kitchen and fit in your kitchen, so there is nothing to visit and nothing to collect.

A maisonette puts the kitchen on one of two levels, so an internal staircase may be part of the route as well as the communal one. Ex-council flats and maisonettes are built in dense concrete and blockwork, so anything that has to be fixed back, such as brackets under a peninsula or support for an end panel, goes in with proper anchors and an SDS rather than plasterboard fixings. Sound carcasses are the one condition. Assume the carry, not the drive - if the lift is down, a 3m piece is not going up a deck-access stair, so it gets cut to two.

Balcony-access blocks and deck walkways mean a long carry from the parking court, and lifts in the older blocks are small and frequently out of service; match days around the stadium close roads and fill every kerb. The lift has to be booked and blanketed before anything moves, and that booking needs to cover the old tops coming out as well as the new stone going in. We plan the strip-out and the carry as one movement so the kitchen is only out of use for a single day. It sets what the day actually looks like. Tell us what the approach looks like when you book the template and it gets built into the day rather than discovered on it.

Yes. On the research for this patch it is the first of the three jobs listed, ahead of worktop installation and worktop splashbacks & upstands. Quartz suits let property well: no sealing, no annual maintenance, and nothing an incoming tenant has to be told to look after. The units stay and only the surface changes, so the whole job is one day rather than a kitchen refit. A plumber either side of us. Landlord work is scheduled around void periods, so the whole thing is a fixed window and the template date matters as much as the fitting date. The carcasses have to be sound, because stone is several times the weight of what is coming off. A day, not a project.

Where the return runs into a wall that is out of square, the corner is templated as the angle it really is rather than as ninety degrees. The existing layout is being kept, so the question is whether the old carcasses will take stone in that shape without more support. The units stay, the surface changes. Material is £110-£550 per square metre supply only, and templating, fabrication and fitting are quoted on their own lines.

Anything that has to stay accessible, a stopcock, a gas meter, a riser panel, is marked on the template so the stone is cut around it instead of over it. We would rather find it at template than on the morning, which is why the templater looks behind the units. It is the usual surprise, and it is a known one. Sort a parking bay or permit near the entrance, confirm the lift is in service and get us the door codes, and tell us about any asbestos survey on the flat before we start stripping out. Where a landlord or housing provider is involved there is a specification to meet and a process to follow, and both are settled before a date is offered. A plumber disconnects before we arrive and reconnects after we leave, and that is worth booking early. Plumber either side of us.