Worktop replacement in Custom House

Yes. Custom House is on the patch, and the postcodes we work here are E16. It is worked on our east London run, along with the rest of Newham. Time-limited bays are camera-enforced across a lot of managed estates, so the unload runs to the clock and the van moves off afterwards. A replacement is a two-way job, with old tops going out and new stone coming in, so the van needs to stay put across the whole day. Two loads, one space, one day. The measuring and the fitting are both done at the property, so there is nothing to visit or collect.

The under-stair cupboard opens off the kitchen in most of them, and its door swing is the reason a corner run stops where it does. The kitchen is normally the original back room with a later side-return or rear extension bolted on, and that helps us: most pieces can go down the side alley and in through the back door in one length, so we can avoid joins that a front-door route would force. Chipboard that has taken water will not take stone. Where a breast interrupts a long wall the join can often go there, so it reads as a natural break rather than a line in the middle of a worktop. The old top has been hiding it, so the first honest look at it happens when the laminate comes off. What passed for a fit in chipboard will not pass in stone.

The van gets close to the door and the stone comes off the tail lift onto a trolley, which is about the shortest carry we ever get. Worth remembering that the old tops have to come out the way the new ones come in, and a laminate run is easier to remove in one length than to carry in one. Old material is stacked outside rather than left along the route. A dedicated loading bay or service yard is the easiest arrangement in a managed building, provided the slot is booked and someone has the key to the shutter. Waste is the part people forget: the old laminate or tired granite has to be walked back to the van and it does not get lighter. The old tops have to go somewhere as well.

Yes. On the research for this patch it is the first of the three jobs listed, ahead of worktop installation. Extension budgets are usually well spent by the time the worktop is ordered, which is where the choice between quartz and a thinner sintered stone actually gets made. The carcasses have to be sound, because stone is several times the weight of what is coming off. Same day, because the void is the whole budget. Rear and side-return extensions are where the islands appear, and an island is the piece that decides whether one slab does the kitchen or two. Old tops out in the morning, new stone down and sealed the same afternoon. Repairable in place beats replaced whole.

Older houses put the boiler or the meter on one of the two walls, and whatever is boxed in around it sets the point where that run has to stop. The existing layout is being kept, so the question is whether the old carcasses will take stone in that shape without more support. Joins move onto the gables this time round. Supply-only material is £110 to £550 per square metre, and templating, fabrication and fitting are quoted separately rather than rolled in.

The returns into a breast recess are the tightest scribes in the room, and they are eased in rather than forced. This is the commonest reason a replacement turns out to need more than a straight swap. Taking the top off is what exposes the floor. Unlock the side gate and clear the alley of bins, bikes and pots, and arrange a plumber for the sink and an electrician if the hob is hard-wired. Where the provider has set the specification the material choice was made once for a great many kitchens, and the useful work is meeting it exactly rather than proposing something else on the day. A replacement keeps the units and changes the surface, which is the least disruptive way to do this in an occupied property. Strip-out and fit inside one access window.

An island often runs in one piece where a wall run cannot. Each join is an item on the drawing, so the layout and the figure move together. A finished join is typically two to three millimetres, colour-matched and sanded flush. The two runs are read against each other rather than against the floor, so they are set to one datum taken across the aisle instead of measured up from the boards. Old laminate has often been holding a run square for years, and taking it off shows what the units were really doing. The return is remeasured even where it looks unchanged.

What comes out goes by the same route the new stone comes in by, which is why that route is walked before anything is lifted. The sink and hob are lifted out with the old top and kept aside if you are reusing them. The units below stay exactly as they are; only the surface is replaced. Bay bookings are usually an hour or two, which is fine for unloading and no use at all as a place to leave the van for a day. Two loads share the one space here, the old tops waiting to go and the new stone waiting to come in. Access out counts as much as access in.

The sink, tap and hob have to be physically in the room at the template, not merely ordered, because the cut-out is machined to the item itself. Nothing is cut out in the kitchen. Cutting a bowl on site is how worktops get cracked. Undermount bowls are cut and polished in the workshop and dry-fitted to the stone on the bench before anything is loaded. A galley that is also the route to the back door is a corridor first and a kitchen second, and what the shape can take is set by the traffic going through it. Going from a 38mm laminate to 20mm or 30mm stone drops the surface, which shows against tiles, a window board and any freestanding appliance. Yield is worked out fresh for the new material.

An upstand covers the gap where the worktop meets a wall that is not flat, which is its real job. The joint between splashback and worktop is siliconed, never grouted, so it can move a little without cracking. Tiling and stone can meet, but where they meet is decided before the template rather than after. The chimney breast served a back boiler and is usually still standing, so there is a shallow recess on one side of the room. The junction between the old floor and the extension floor is where a run crossing it needs packing before stone goes on. The floor has dropped since the kitchen went in.